Manager - Process Excellence - BPO

FUNCTIONAL/ OPERATIONAL:

- Certified lean Six Sigma Black Belt

- Should have expert knowledge be Six Sigma and Lean Techniques

- Experience in Project management, preferably PMP or Prince

- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

- Knowledge in RPA opportunity identification and deployment

- Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.

- Bachelors or higher education degree with overall 7-13 years experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role

- Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals

- Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

- Possess speed to delivery.

- Ability to collaborate and challenge in a consultative style.

- Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

- Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables - both as sole contributor and team deliverables

- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

- Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.

- Must have in-depth knowledge of Business Process outsourcing (BPO) processes

(Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity