Manager - Process Excellence - Black Belt - BPO/KPO

Job Description :

- Provide inputs to quality plan for the organisation with associated risk and opportunities;

- Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement;

- Responsible for mentoring / assisting green belt projects in the organisation;

- Facilitate Quality in meeting its ASM ( Kaizen ) objectives

- Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process

- Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.;

- Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.

- Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;

- Mentor & Manage various productivity improvement/ cost optimization Lean/ Six Sigma Green Belt Projects across India's work streams;

- Achieve quality targets within the Company's India's overall business plan;

- Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.

- Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.

- Participate in organisation - wide / account - wide projects & initiatives to promote Quality unit's functionalities.

- Manage quality related escalations;

- Conduct regular performance reviews for the Assistant Managers and provide feedback; and

- Develop and maintain effective working relationships across business lines.

- Liase regularly with stakeholders to solicit feedback on team's performance & maintain high standards.

- Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team.

Preferred Candidates :

Certified BB from reputed Institutions and Only from BPO/KPOs preferred. Should have been in BB Process excellence role for 5+ Years and Individually led and completed High IMpact BB Projects