Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
08/07 Smita Nair
VP at Datamatics Staffing Services

Views:474 Applications:43 Rec. Actions:Recruiter Actions:4

Manager - Process Excellence - BFSI (6-12 yrs)

Delhi Job Code: 948111

Job Description: Manager, Process Excellence

- Conduct value stream mapping (VSM) and project re-engineering

- Setting up a framework for the ongoing measurement and reporting out of metrics to leadership

- Understand existing quality-monitoring mechanism and checkpoints which are critical

- Prepare Quality Management Framework Document

- Establishing the Quality Management Framework (QMF) with agreed upon metrics and reporting

- Suggest and set-up Operational-Level Agreements (OLAs)

- Review baseline data, set-up targets and get sign-off from business stakeholders. Establishing baseline performance for different metrics / OLA's / SLA's etc.

Business As Usual:

- Driving standardization and synergies in the processes/ service lines across all locations

- Improve processes by applying Lean Six Sigma methodologies

- Targeted Root Cause Analysis (RCA) on problem areas or OLAs not able to meet the targets

- Devise plans of improvement and collaborate with operations to drive the performance

- Lead continuous improvement efforts and periodic review of continuous improvement initiatives

- Facilitate operations to drive improvement initiatives

- Drive process-change to create efficiencies

- Facilitate Change Management efforts to drive and sustain transformation

- Enable the Business Process Re-engineering strategy by using data and process analysis to identify automation opportunities

Must Skillset :

- Graduate/ B.Tech in any stream

- Lean Six Sigma experience (Black Belt certified)

- Lean six sigma relevant experience of atleast 8 years

- Excellent written and verbal communication skills and ability to interact professionally with a diverse group of stakeholders

- Ability to quickly understand complex processes and create process/dataflow/systems maps

- Process oriented with strong analytical skills in problem identification & resolution

- Well-versed in knowledge of Six Sigma quality tools & LEAN methodology

- Demonstrated experience in driving continuous improvement practices in his/ her previous roles

- Sound understanding of current technologies/ solutions available to improve business processes

- Demonstrated ability to effectively analyse data to identify trends and baseline OLAs

- Must have exposure to the various sampling methodologies for transactional/ process quality audits

- Demonstrated ability to utilize quality management tools to improve organizational performance and customer satisfaction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.