Manager - Process Excellence - BFSI

Job Description: Manager, Process Excellence

- Conduct value stream mapping (VSM) and project re-engineering

- Setting up a framework for the ongoing measurement and reporting out of metrics to leadership

- Understand existing quality-monitoring mechanism and checkpoints which are critical

- Prepare Quality Management Framework Document

- Establishing the Quality Management Framework (QMF) with agreed upon metrics and reporting

- Suggest and set-up Operational-Level Agreements (OLAs)

- Review baseline data, set-up targets and get sign-off from business stakeholders. Establishing baseline performance for different metrics / OLA's / SLA's etc.

Business As Usual:

- Driving standardization and synergies in the processes/ service lines across all locations

- Improve processes by applying Lean Six Sigma methodologies

- Targeted Root Cause Analysis (RCA) on problem areas or OLAs not able to meet the targets

- Devise plans of improvement and collaborate with operations to drive the performance

- Lead continuous improvement efforts and periodic review of continuous improvement initiatives

- Facilitate operations to drive improvement initiatives

- Drive process-change to create efficiencies

- Facilitate Change Management efforts to drive and sustain transformation

- Enable the Business Process Re-engineering strategy by using data and process analysis to identify automation opportunities

Must Skillset :

- Graduate/ B.Tech in any stream

- Lean Six Sigma experience (Black Belt certified)

- Lean six sigma relevant experience of atleast 8 years

- Excellent written and verbal communication skills and ability to interact professionally with a diverse group of stakeholders

- Ability to quickly understand complex processes and create process/dataflow/systems maps

- Process oriented with strong analytical skills in problem identification & resolution

- Well-versed in knowledge of Six Sigma quality tools & LEAN methodology

- Demonstrated experience in driving continuous improvement practices in his/ her previous roles

- Sound understanding of current technologies/ solutions available to improve business processes

- Demonstrated ability to effectively analyse data to identify trends and baseline OLAs

- Must have exposure to the various sampling methodologies for transactional/ process quality audits

- Demonstrated ability to utilize quality management tools to improve organizational performance and customer satisfaction