Manager - Process Excellence - BFSI

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

- Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives.

- They will be required to operate a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.

- They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required.

- This requires the Process Consultant to operate in the following way:

- Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant. The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required.

- Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required.

- Be self-motivated and driven but able to manage / support and work in a team whenever required.

- Be easily accessible and available to support business stakeholder and Process Reengineering line management needs. Typically he / she should have high energy and sense of urgency.

- Work and get support from many areas of the organization, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning and across the globe.

Experience

- The Process Consultant must have at least one to two years of experience working on process reengineering/ change initiatives in HSBC or other large complex organization. Financial services organization experience highly preferred.

- Good track record of fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simplify complex processes and maximize own productivity.

- Demonstrated ability to maintain and navigate the organization using formal / informal networking skills.

- Some experience in managing or supporting others to achieve objectives effectively and efficiently preferred.

- Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts / data.

- Support process design activities (using customer centric experience).

- Demonstrated the ability to monitor a process, progress and results.

- Some experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles.

- Proficiency in Change Management methodology.

- Track record of execution on Six Sigma projects to successful completion.

- Good experience with data analysis and interpretation.

- Some experience in supporting the facilitation of requirements / design sessions.

- Good verbal and written communication skills and some experience in face-to-face presentation.

- Familiarity and experience with financial services business and governance models.

- Operational Management experience desirable