Manager - Process Engineering - IT Service/IT Product

- Drive quality of deliverables, process compliance and measurement of project and process performance

- Willing to travel onsite if required and flexible about work hours as the responsibilities may include working with geographically distributed teams

- Participate in process definition, implementation & compliance within project teams

- Conduct Root Cause Analysis for Quality related issues

- Reviews for product quality and testing effectiveness across projects

- Facilitate definition of project, account and group level KPIs and metrics where necessary

- Process & Project Performance monitoring through status reports, trackers and dashboards

- Guiding project team in process or test automation

- Department Quality co-ordination - HR, Admin and Training

- Facilitate training on Tools and processes

- Collection of Process Improvement suggestions and process updates

- Co-ordination for management reviews

Background:

- Graduate degree in engineering, MBA or statistical analysis background would be a plus.

- 11-15 years professional experience and a strong comfort with the IT service/product engineering industry.

- Proficient in Project and Quality Management concepts - Agile, Lean, Six Sigma

- Knowledge of ALM and PM tools usage - VSTS, JIRA, MPP, ServiceNow