Key Responsibilities:

- Carry out periodic PM activity to provide support for FR & Deployment

- Understand the business needs, identify opportunities for improvement and implement projects for strengthening network, improving customer service

- Study the existing SOPs, propose changes to improve efficiency

- Get into root cause of a problem, derive insights from it and incorporate these points in the SOPs

Responsible for Fault Rate reduction by focusing on:

- Sr Element De-choking

- Network reconstruction

- Service reassurance

- Chronic Fiber route correction

- People Management & Development:

- Own & drive organizational people processes

- Successful assimilation of new hires in to the roles

- Analyse training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs

- Drive & adhere to employee certification norms

- Upskilling the team for new projects & drive change management initiatives

- Establish & monitor measures of performance of the team

- Attrition management review, analyse, plan & execute control mechanisms

- Man power planning, exigency planning




Overall Custodian of Organizational Culture & Values:

- Compliance to safety norms & SOPs

- Responsible for process compliance

- Creating & upholding an engaged workforce

- Responsible for driving organizational values & ways of working

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