Job Purpose :

To be a part of the Pre-sales vertical for the organization which contributes significantly to the overall business and explore alternate sources for the same

Principal Accountabilities :

- Driving & delivering revenue targets for Pre-sales vertical

- Managing outsourced process partners (call canter) to deliver business targets

- Plan manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales

- Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects

- Reviewing the performance of pre-sales and coming up with suggestions to further enhance business deliverables

- Developing various alternate sources for generating business from Pre-sales

- Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)

Functional Competencies :

- Product Knowledge (e.g. specifications, location)

- Understanding of Sales Processes (e.g. SOPs)

- Stakeholder management

- Industry knowledge (e.g. competition analysis)

- Data analytics using Advanced MS Excel and other tools

Leadership Competencies (2 Critical competencies) :

- Innovation-led Transformation

- Generating & encouraging out of the box ideas from the team

- Being willing to learn from mistakes and taking risks after careful appreciation of the critical factors

- Customer Focus

- Understanding stated & unstated needs of the customer

- Analyzing overall customer experience in order to increase satisfaction levels

- Demonstrating empathy, warmth & attentiveness

Qualification/ Experience :

- Graduation / MBA in Sales & Marketing with 3+ years of relevant work experience

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