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26/09 Saravana
Practice Head at Vasutti Services Pvt Ltd

Views:1045 Applications:130 Rec. Actions:Recruiter Actions:107

Manager - Presales - BPO (5-15 yrs)

Mumbai/Bangalore/Any Location Job Code: 1160582

Manager - Pre Sales

Roles :

Roles and responsibilities:

- Enhance knowledge sharing on the topics of business priority with the latest content of high business value management and multi-tasking skills. Contributes in providing innovative sales solutions to increase productivity and improve processes / activities of knowledge management function

FUNCTIONAL/ OPERATIONAL:

- Design a competitive solution and Gathering and sorting relevant proposal information and determining the logical flow of RFP components.

- Ensuring consistent global messaging, content and professional appearance of proposals and client presentation.

- Work along with different SME's (Subject Matter Experts) for solution design and sizing

- Create and manage knowledge repository specific to the engagement - categorization, organization as per engagement needs. Also, coordinate with Project Managers to organize and distribute content

- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers' business requirements

- Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery

- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities

- Maintaining Knowledge Repository that can be used by sales within the region

- Helping reference submitted deliverables to best-in-class methods

- Maintaining engagement templates/deliverables to assist in the project life cycle

- Support delivery knowledge requests from senior management

- Communicate industry, technical, and client knowledge on a timely basis to the entire team.

- Ensure enhanced visibility of knowledge management and its support functions for an improved customer acceptance, including effective communication to drive knowledge sharing across the community.

- Enhance knowledge sharing on the topics of business priority with the latest content of high business value

- Identify measure and document knowledge utilization metrics.

- Network with Subject Matter Experts and capture our key intellectual property (IP) and technical/domain expertise.

Additional responsibilities:

- Provide inputs through forums to improve work procedures that can enhance overall team performance.

- Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process) applicable to the process).

Other Requirements :

- Minimum 5 years of Work experience

- Ability to build a solution from the given problem statement by the prospect or in the RFP/RFI

- Understanding of End to End Sales Solutions of Delivery scenarios with a solutions approach

- Requirement Gathering - Understanding of client scenario and gap assessment

- Exposure to social media tools and other technologies

- Needs to keep abreast of market /competition developments, and involvement in network communication

- Record statistics, performance levels and other reports

- Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations, extended working hours, outstation travel.

- Ability to rapidly assimilate new technologies and business functions

- Fluent English Communication Skills (Oral, Written & Presentation)

- Good research skills. Ability to quickly digest and compare/contrast large amounts of written material

- Excellent organizational skills and attention to details

- Proven ability to manage multiple assignments simultaneously balancing project work with high-priority requests

- Familiarity and experience in BPO/ITeS Services is preferred

- Understanding of key software tools and technologies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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