Manager - Presales - BPO

Manager - Pre Sales

Roles :

Roles and responsibilities:

- Enhance knowledge sharing on the topics of business priority with the latest content of high business value management and multi-tasking skills. Contributes in providing innovative sales solutions to increase productivity and improve processes / activities of knowledge management function

FUNCTIONAL/ OPERATIONAL:

- Design a competitive solution and Gathering and sorting relevant proposal information and determining the logical flow of RFP components.

- Ensuring consistent global messaging, content and professional appearance of proposals and client presentation.

- Work along with different SME's (Subject Matter Experts) for solution design and sizing

- Create and manage knowledge repository specific to the engagement - categorization, organization as per engagement needs. Also, coordinate with Project Managers to organize and distribute content

- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers' business requirements

- Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery

- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities

- Maintaining Knowledge Repository that can be used by sales within the region

- Helping reference submitted deliverables to best-in-class methods

- Maintaining engagement templates/deliverables to assist in the project life cycle

- Support delivery knowledge requests from senior management

- Communicate industry, technical, and client knowledge on a timely basis to the entire team.

- Ensure enhanced visibility of knowledge management and its support functions for an improved customer acceptance, including effective communication to drive knowledge sharing across the community.

- Enhance knowledge sharing on the topics of business priority with the latest content of high business value

- Identify measure and document knowledge utilization metrics.

- Network with Subject Matter Experts and capture our key intellectual property (IP) and technical/domain expertise.

Additional responsibilities:

- Provide inputs through forums to improve work procedures that can enhance overall team performance.

- Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process) applicable to the process).

Other Requirements :

- Minimum 5 years of Work experience

- Ability to build a solution from the given problem statement by the prospect or in the RFP/RFI

- Understanding of End to End Sales Solutions of Delivery scenarios with a solutions approach

- Requirement Gathering - Understanding of client scenario and gap assessment

- Exposure to social media tools and other technologies

- Needs to keep abreast of market /competition developments, and involvement in network communication

- Record statistics, performance levels and other reports

- Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations, extended working hours, outstation travel.

- Ability to rapidly assimilate new technologies and business functions

- Fluent English Communication Skills (Oral, Written & Presentation)

- Good research skills. Ability to quickly digest and compare/contrast large amounts of written material

- Excellent organizational skills and attention to details

- Proven ability to manage multiple assignments simultaneously balancing project work with high-priority requests

- Familiarity and experience in BPO/ITeS Services is preferred

- Understanding of key software tools and technologies