Manager - Platform Engagement/Retention - Online/eCommerce

Location : Bangalore (PAN India Role)

Notice Period : Max 1 month

Number of Working Days : 6 days per week

Travel Required : Very Less (not more than 5 days a month)

Key Job Purpose : Improve engagement of subscribed shippers and truckers leading to higher retention and renewals

Key Tasks/Responsibilities :

- Understand the reasons why acquired shipper and trucker does not use BB Load Board frequently

- Find solution for these reasons and push both customer sets to use the product more frequently

- Increase recall for the product in shipper and truckers' mind

- Increase wallet share for both the customer bases resulting in higher engagement and retention

- Drive subscription renewals for both shippers and truckers

Performance Metrics Engagement :

- Activity per active user

- Retention - DAU, WAU, MAU, Cohorts

- Subscription renewal %

- CSAT Score

Job Incumbent Requirements :

Education : Postgraduate full time

Work Experience : 2-3 Years in retention of customers / vendors preferably through tele-calling channel

Functional Competencies (Mandatory) :

- Analytical skills

- Communication Skills / Stakeholder management

- Project Management Skills

- Problem Solver

- Team management / Leadership skills

Key relationships/customer touchpoints :

Internal :

- Demand Acquisition Teams

- Services Supply FOS Team

- Central Operations Team

External :

- Brokers/Transporters

- Fleet Owners