Manager - Plant Quality - Consumer Durable

- Responsible for delivering PP targets of quality function for the plant

- Formulating Quality strategy and ensuring the execution & implementation

- Ensuring Quality Projects planning and execution

- To be the functional expert as single point of contact for customer handling related to Quality issues.

- Work closely with the manufacturing teams to ensure that the systems are well deployed and yielding necessary results

- Lead/participate in the process to systematically reduce customer complaints and increase customer satisfaction.

- Understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups .

- Managing customer quality issues and customer complaints and material returns for plant manufactured as well as traded products

- Handling supplier quality function by interacting with suppliers as well as with plant in turn improving supplier quality.

- Responsible for discussing containment, corrective and preventive actions with the internal and external customer.

- Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively

- Responsible for ensuring successful Customer Audits /Visits, On-time closure of Customer Audit Observations and review with the team.

- The individual will maintain close ties with Plant Quality Managers & Regional teams to understand issues at the customer and act proactively.

- Interact with suppliers to improve supplier quality, which will help reducing plant quality issues.

- Ensure that Quality is built into the product & process at suppliers end through deployment of Quality tools like Control Plan, PFMEA, SPC, MSA at supplier end.

- Responsible to initiate continuous improvement on FPY, scrap and rework to achieve set targets along with YOY improvements

- Provide functional Quality related trainings to all Plant Quality employees on ongoing basis.

Quality function deployment in New projects.

- Work on the implementation of changes in Quality Management Systems (EQMS) in line with continuous upgradations

- Close working relationship with the Service Organization - ability to monitor and drive FSBs implementation

- Timely & accurately Collection of Warranty data and drive down annual warranty rate % YOY

- Manage customer quality issues as they occur, provide support and resolution

- Participate in customer calls/discussions and provide appropriate expertise on reliability

- Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions.

years of experience in Quality out of which min. 5 yrs as Head of Quality. Power electronics background will be preferred

- Thorough knowledge of Problem Solving, ISO, EQMS, Six Sigma, EBEA, Customer Systems and overall EBS/ELSS understanding

- Detailed knowledge of manufacturing processes, procedures and methodologies

- Six Sigma BB Certification

- Excellent written and verbal communication skills