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Associate Consultant - Recruitment at Bask HR Consulting Pvt. Ltd
Views:657 Applications:179 Rec. Actions:Recruiter Actions:36
Manager - Planning/Commercials/Revenue Assurance - BPO (6-11 yrs)
Job Description :
- To work closely with OSPs and Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end-to-end.
- Work on required documentation/ system flows in our system for processing the payouts.
- Ensure Monthly accruals on Billing are provided to Finance team as per timelines; ensure accuracy on the accruals vs actual expenses for the month
- Closely with Central Procurement team for closing Partner, LOIs/ Contracts with required timelines
- Understand the learning's from the Monthly Billing and translate the learning's into Operational planning and Contractual terms and conditions.
- Collaborate with various functions of customer support in gathering necessary cost inputs & translate these inputs into cost estimates for Qtrly/Semi/Annual Operating Plan & On-going Refresher plans.
- Closely work with the WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in the forecast & suggest corrective actions.
- Formulation of partner levels performance scorecards w.r.t MSA Compliance, Occupancy & Cost Metrics, etc. thereby improve the overall process efficiency.
- Preparation of business decks for monthly reviews on the key cost drivers for customer support function - specifically w.r.t partner-related payouts.
- Ensure timely closure of operational related Reward & Penalty pay-outs for our partners in line with the Master Service Agreement.
- Participate in weekly partner calls in identifying gaps in delivery metrics, manpower capacity & billing validations, ensuring no impact to customer experience.
- Ensure OSP governance w.r.t MSA/LOI for the smooth functioning of business & statutory compliance.
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