Manager - Organizational Change Management - HR Advisory

Responsibilities :

- Outline change management approach and expectations at the leadership level

- Provide OCM implementation guidance across all workstreams of the program/project

- Gather quantitative and qualitative data required for mobilizing stakeholders, including but not limited to, needs analysis, readiness and impact assessments

- Independently manage and deliver change requirements such as -

- Case for change and high-level roadmap for impacted groups

- Definition and operationalization of key approaches

- Work with a wide assortment of tools to inform action planning such as change impact, business readiness, people and culture etc.

- Mapping of end-to-end impacted persona engagement journeys

- Creation and mobilization of a change agent network within the business

- Various formats of early adopter and end-user training programs

- Highly effective, and progressive communications

- Own change plan and track plan vs. actual, RAID, and reporting

- Manage change governance meetings; participate in project cadence structure

Key differentiators for this role include :

- Suitable candidates will demonstrate formidable consulting prowess to build/enhance tools, templates and accelerators. Focus on practitioner enablement, asset creation and reusability while ensuring consistent and quality outcomes is an critical measure of success

- Strong business acumen with advanced knowledge of change strategy & implementation techniques; domain experience in the KPO/BPO sector

- Exposure to any type of Core-HR/ Employee Relations/ Employee Engagement will be an added advantage

Credentials/Qualifications:

- Prior experience (8+ years) in consulting/professional-services organizations is considered favorable. Other suitable backgrounds include lead roles in HR advisory and business partnering, corporate/HQ communications, training and capability development

- Graduate/Post-Graduate degree in Business is preferred - however any professional qualification will be weighed against real-world experience to assess fitment

- Advanced know-how of project management techniques and tools, proficiency in PM tools such as SmartSheet and MS Project is highly advantageous

- Expertise in MS Office, especially PowerPoint and Teams is mandatory

- Excellent communication skills (Email, Intranet Blogs, Townhalls among other forms of interaction both in-person and virtual)

- Lucid interactions with all levels of management, business leaders and technology stakeholders

- Strong attention to detail; motivated, reliable self-starter; team player with a positive attitude.