Manager - Order Management - Industrial Solution & Services Firm

We have been mandated by a global company providing industrial solution and services.

Position: Manager - Order Management

Location: Mumbai

Over view:

- Responsible for order management which includes customer service, inventories management, planning and procurement, logistics/shipment and supply center activities,

Responsibilities:

- Responsible for order management.

Authority:

- Owns the authority to ensure the timely execution of all the requirements by Management

- Interaction with Production, Customers & Clients, Sales team, Application team, Suppliers and various departments along with communicating to global order management function, Product line, component factory order handling team and Head quarter of Market Area.

Tasks:

- Order entry to the ERP system including Bill of Materials, prices, delivery dates

- Order-acknowledgements /confirmations & Quotations to the Sales offices

- Comparison and handling of the possible deviations between the S.O. and the quotation

- Order change management in co-operation with the Sales offices and with the other associated functions

- Order progress follow-up and proactive information to the Sales offices

- For projects orders, co-operation with the project unit teams

- Planning the Factory Acceptance Tests with the Sales offices and with the production team

- Interface between Sales offices and production team

- Review and approve Customer specified requirements and specifications

- Maintain and develop order management procedures

- Continually seeking improvement opportunities to improve work efficiency in order management

- Co-operation with Valves Factories and Supply Centers network globally

- Recruit, train, and coach the functional engineers. Make sure the engineers have been equipped with proper skills, motivations and performances.

- Other business-related tasks or projects required by manager.

EXPECTED OUTCOMES :

- Strong operational and financial performance

- Acceptable costs level of the operations

- Cost and Performance vs. industry standards

- Cost and Performance vs. competitors

- High Customer satisfaction

- Quality and availability of products and services committed

- Customer service levels committed

- Optimize stock levels to meet both customer service levels and BL asset management targets.

Education:

- Bachelors / Master's degree in engineering or equivalent

- A high level of computer skills ERP system, Excel, Word, Power Point

- Several (>10) years of working experience in operations and order management & 2-3 years of people management experience.

Skills:

- Must be a motivated, proactive, aggressive, assertive and confident individual.

- Ability to work under pressure

- Systematic, independent and creative thinking

- Strong communication and team-player

- Customer and results oriented

- Flexibility, ability to work in a multi-cultural and multi-language atmosphere

- Must be open to travel, as per requirement, ability to travel internationally

- Must have exposure to plant/operations processes