JOB DESCRIPTION : Responsible for day to day operations management - Monitor and ensure organizational and contractual commitments are met (eg. Budget/cost, service availability, responses, reports) - Resolve /Monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and mentoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits - Good experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding. - Demonstrated experience in dealing with large scale, highly available, and SLA managed services. - Performance Management. - People Management. - Process improvements - Client Relationship Management. CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. Please apply with your updated profile and we will reach you back if your profile matches our requirements.

Bangalore

Manager - Operations - Voice/Semi Voice Process - BPO/ITeS  

Manager - Operations - Voice/Semi Voice Process - BPO/ITeS   ,Job Description for Manager - Operations - Voice/Semi Voice Process - BPO/ITeS   in Hapstive Services in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Manager - Operations - Voice/Semi Voice Process - BPO/ITeS   in Hapstive Services in  Bangalore for (7-12) years of experience. Apply Now!