Executive Search at Live Connections
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Manager - Operations - Voice/NonVoice - BPO (9-12 yrs)
A leading BPO sector is hiring for Operation Manager based at Hyderabad.
- Understand the complete process and its SLA.
- Understand the CTQ parameters that affect the process and work on them.
- Ensure complete participation and contribution in organization/process level initiatives (e.g. referral programs, absenteeism, attrition control) that may be implemented from time to time to improve efficiency.
- Ensure that the internal/external targets are met and the team shows continual improvement month on month. .
- Communicate effectively with the client to resolve issues and disseminate updates on the floor.
Desired Skills :
- Retail experience is a must as a basic requirement
- Must have handled Chat / Voice and Non-Voice processes
- Must have extensive chat experience
- Must have experience in driving and achieving CSAT goals
- Strong interpersonal and communication skills and the ability to work effectively with a wide range
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