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27/03 Dipa GH
Executive Search at Live Connections

Views:439 Applications:148 Rec. Actions:Recruiter Actions:0

Manager - Operations - Voice/NonVoice - BPO (9-12 yrs)

Hyderabad Job Code: 812503

A leading BPO sector is hiring for Operation Manager based at Hyderabad.

- Understand the complete process and its SLA.

- Understand the CTQ parameters that affect the process and work on them.

- Ensure complete participation and contribution in organization/process level initiatives (e.g. referral programs, absenteeism, attrition control) that may be implemented from time to time to improve efficiency.

- Ensure that the internal/external targets are met and the team shows continual improvement month on month. .

- Communicate effectively with the client to resolve issues and disseminate updates on the floor.

Desired Skills :

- Retail experience is a must as a basic requirement

- Must have handled Chat / Voice and Non-Voice processes

- Must have extensive chat experience

- Must have experience in driving and achieving CSAT goals

- Strong interpersonal and communication skills and the ability to work effectively with a wide range

Dipa Rani
Live Connections

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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