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27/03 Dipa GH
Executive Search at Live Connections

Views:371 Applications:122 Rec. Actions:Recruiter Actions:0

Manager - Operations - Voice/NonVoice - BPO (9-12 yrs)

Hyderabad Job Code: 812503

A leading BPO sector is hiring for Operation Manager based at Hyderabad.

- Understand the complete process and its SLA.

- Understand the CTQ parameters that affect the process and work on them.

- Ensure complete participation and contribution in organization/process level initiatives (e.g. referral programs, absenteeism, attrition control) that may be implemented from time to time to improve efficiency.

- Ensure that the internal/external targets are met and the team shows continual improvement month on month. .

- Communicate effectively with the client to resolve issues and disseminate updates on the floor.

Desired Skills :

- Retail experience is a must as a basic requirement

- Must have handled Chat / Voice and Non-Voice processes

- Must have extensive chat experience

- Must have experience in driving and achieving CSAT goals

- Strong interpersonal and communication skills and the ability to work effectively with a wide range

Dipa Rani
Live Connections

Women-friendly workplace:

Maternity and Paternity Benefits

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