Manager - Operations/Process Excellence - Supply Chain Domain - BPO

Manager - Operations Excellence - Process Excellence

Operations Excellence - Process Excellence (SCM) L7, Bangalore

3 Openings

Experience : 10 - 30 Years

Annual Salary : 19,77,133 - 30,32,338 LPA

Designation : Career Level - 07-Manager

Reporting To : Senior Manager

Domain : BPO/KPO/ITES/CRM/Transcription/E-Learning

Work Location : Bengaluru, India

Job Skill: Process Excellence

Industry Required : Supply Chain Management (SCM)

OVERALL PURPOSE OF JOB :

- Design repository of Benchmark practices & platforms in Supply Chain, Sourcing functions

- Exposure to Supply Chain areas would include Demand & Supply Planning, Forecasting, Return & Repair Mgmt, Warranty Mgmt, Allocation, etc.

- Exposure to Sourcing would include Category Mgmt, Contracting Support, Catalogue Mgmt, Supplier onboarding, etc.

- Design Process Maturity Modelling for the above domains.

- Define Lead and Lag metrics for above functions

- Conduct data analysis to understand & improve key metrics using statistical & graphicaltools

- Use Lean tools to identify wastes in the above process.

- Drive transformation in the chosen domains using digital tools.

Job Purpose / Key Role :

- Provides inputs to the project's strategic directions, execution and implementation of its plans & programs

- Should be able to work in liaison with Offerings Managers

- The BE manager shall help manage the overall design and delivery of the leading practices, platforms and metrics in the Supply Chain and Sourcing domains to drive transformation.

- To build, support, sustain and motivate a high-performance team.

- Coordinate and manage assigned capability roles

- To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of the processes

Nature of Interaction :

- Inform/Contract/Transmit - excellent communication skills & articulation needed

- Affect/Coordinate/Compromise - where cooperation is required

- Convince/Follow up/Sell - where influence is necessary

- Conciliate/Negotiate/Overcome - where diverse groups are involved

- Craft strategic alliances - where strategic deals need to be cut/forged

REQUIRED FUNCTIONAL COMPETENCIES AND LEVELS (MANDATORY) :

1. Communication & Articulation - Skilled

2. Data Analysis using Statistical Tools/ Excel - Skilled-Expert

3. Lean Six Sigma - Black Belt Preferred

4. Analytics Tools like Minitab - Expert

5. Exposure to tools such as Python, Tableau - Trained, Experienced

6. Knowledge Transfer - Experienced, Skilled

7. Supply Chain Leading Practices & Technology - Experienced-Skilled

8. Procurement/Sourcing practices & Technology - Experienced-Skilled

Proficiency Level Definition :

Trained(T) :

- Attended a training course on this skill and/or has had brief exposure to this skill.

- Uses basic terminology in regard to the skill.

- Recognizes / articulates basic concepts, facts, methods, techniques in day-to-day work experience.

Experienced (E) :

- Moderate exposure to this skill and related work experiences.

- Can assist other team members with questions and problems related to this skill

- Applies skill (at basic level to work situations, with some guidance.

Skilled(S) :

- Extensive exposure to this skill and related work experiences.

- Applies skill (advanced level) to work situations with medium complexity, with little or no guidance.

- May train and/or direct the work of others in application of skill.

Expert(X) :

- Regarded as a center wide resource on this skill.

- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings

- Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.

Minimum Requirement for the Position :

Education(Preferred education level) :

- Engineer

- MBA

Certification/ Other Skills Required :

- Working knowledge and experience with computers and internet

- Certified Supply Chain professional (CSCP) - preferred

- Black Belt certification 

- Minimum of 10-12 years experience working in a team environment

- Experience (Equivalent job experience substituted for degree)

- High attention to detail; - Experience in team interactions; - Ability to quickly identify and provide recommendations on issues; - Strong proficiency in English communication - both written and oral

- Strong motivation; - Ability to prioritize and multi-task; - Basic technical knowledge

- A working knowledge of MS Office products; - Minitab; - Tableau, Python Preferred

Sourcing Guidelines (for Sourcing Partner Reference only) :

1. Mandatory Skills - Transformations, Process Improvements, Process Excellence, Process Re-engineering, Operations Excellence in the SCM (Supply Chain Management) domain.

- Should have driven end to end transformation projects for the SCM process.

- Needs to be Black Belt certified.

2. Industry - Supply Chain Management. Should have atleast 7 to 8 years of work experience in this domain.

3. Within Remarks section, kindly mention the candidate expertise in transformation projects handled in the SCM domain.

4. Cadre - This is a Manager role & will report to the Senior Manager.

Client Details :

- Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions

- Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Note:

- Client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.