18/02 HR
Recruiter at Talville

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Manager - Operations - On-Demand Logistics Marketplace Startup (2-4 yrs)

Chennai/Delhi NCR Job Code: 666301

The employer is an on-demand logistics marketplace providing commercial vehicles to customers using an application. They help e-commerce, FMCG, SMEs, traders, 3PLs, Courier, Cargo companies to optimize their logistics with the help of their dedicated fleet and in-house technology. They have serviced more than 200K customers including 50000+ regular customer in 10 cities completing over 5 million trips. They have serviced over 1.5 million bookings via 5+ million trips

Responsibilities:

- Detail out Porter's offerings to the clients and understand their requirements.

- Managing key accounts.

- Work closely with the Operations team to make sure that project's operations run smoothly.

- Take ownership and execute all client operations to ensure client satisfaction

- Maintain a long lasting relationship with the client.

- Maintain target levels of reliability by working with POCs & operations team.

- Maintain the understanding of the dynamics of the client's business to sense threats & opportunities early.

- Identify new requirements to be converted into products depending on client feedback.

- Over a period of time, develop contacts in the industry to be able to generate leads independently.

Requirements:

- You have 2-4 years of experience in Operations or related role.

- You have excellent English & Hindi language proficiency.

- You are positive and professional demeanor

- Go getter attitude essential

You have Sales Skills:

- Strong persuasive skills using information at hand and logical arguments

- Strong negotiating skills

- Ability to seal the deal

- You have a strong network in the logistics/related industry preferred.

- You have inquisitiveness to understand the problem/assignment and obtain necessary learning before setting on to work.

- You are highly performance driven and smart.

- You have zero tolerance for issues - Must be a perfectionist.

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