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26/08 Shilpi
Senior Recruiter at Ewyn Services

Views:204 Applications:65 Rec. Actions:Recruiter Actions:2

Manager - Operations - Internet/BPO/ITeS (8-13 yrs)

Bangalore/Chennai Job Code: 1145570

Operations Manager

Key Performance Areas:

- Operational Efficiency & Accuracy Metrics Management using automation and technology.

- Successful delivery on high business impact projects goals

- People Management (team management, may manage people managers and stakeholders)

- Formulate, Implement, Track career path & Individual Development Plans of each team member

- Mentor and guide audit team to manage quality, improve process efficiency and control variance.

- Resource budgeting, deployment & career planning for high ROI team members.

A successful candidate will have a developed skill set in the following areas:

- Strong analytical, mediation and problem resolution skills.

- Demonstrated ability to analyze and resolve complex organizational issues

- Track record of employee development (including an emphasis on selection and retention).

- Result orientation with a bias towards action, supporting a culture of ownership and learning.

- Skilled in collaborative management environment, project management & succeeding through regular meetings.

- Excellent formal and informal communication with members of the remote and local management teams.

Basic qualifications: Graduate degree People management Exposure to working with technology teams and solving operational issues using technology. Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure

Preferred qualifications:

- Graduate degree Exposure to working with technology teams and solving operational issues using technology.

- Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure Business Acumen, Soft Skills & Leadership

- Excellent written and oral communication skills

- Analytical and deep dive skills to evaluate accuracy

- Ability to work independently and think out of the box

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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