Senior Recruiter at Ewyn Services
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Manager - Operations - Internet/BPO/ITeS (8-13 yrs)
Operations Manager
Key Performance Areas:
- Operational Efficiency & Accuracy Metrics Management using automation and technology.
- Successful delivery on high business impact projects goals
- People Management (team management, may manage people managers and stakeholders)
- Formulate, Implement, Track career path & Individual Development Plans of each team member
- Mentor and guide audit team to manage quality, improve process efficiency and control variance.
- Resource budgeting, deployment & career planning for high ROI team members.
A successful candidate will have a developed skill set in the following areas:
- Strong analytical, mediation and problem resolution skills.
- Demonstrated ability to analyze and resolve complex organizational issues
- Track record of employee development (including an emphasis on selection and retention).
- Result orientation with a bias towards action, supporting a culture of ownership and learning.
- Skilled in collaborative management environment, project management & succeeding through regular meetings.
- Excellent formal and informal communication with members of the remote and local management teams.
Basic qualifications: Graduate degree People management Exposure to working with technology teams and solving operational issues using technology. Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure
Preferred qualifications:
- Graduate degree Exposure to working with technology teams and solving operational issues using technology.
- Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure Business Acumen, Soft Skills & Leadership
- Excellent written and oral communication skills
- Analytical and deep dive skills to evaluate accuracy
- Ability to work independently and think out of the box
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