Manager - Operations - Internet/BPO/ITeS

Operations Manager

Key Performance Areas:

- Operational Efficiency & Accuracy Metrics Management using automation and technology.

- Successful delivery on high business impact projects goals

- People Management (team management, may manage people managers and stakeholders)

- Formulate, Implement, Track career path & Individual Development Plans of each team member

- Mentor and guide audit team to manage quality, improve process efficiency and control variance.

- Resource budgeting, deployment & career planning for high ROI team members.

A successful candidate will have a developed skill set in the following areas:

- Strong analytical, mediation and problem resolution skills.

- Demonstrated ability to analyze and resolve complex organizational issues

- Track record of employee development (including an emphasis on selection and retention).

- Result orientation with a bias towards action, supporting a culture of ownership and learning.

- Skilled in collaborative management environment, project management & succeeding through regular meetings.

- Excellent formal and informal communication with members of the remote and local management teams.

Basic qualifications: Graduate degree People management Exposure to working with technology teams and solving operational issues using technology. Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure

Preferred qualifications:

- Graduate degree Exposure to working with technology teams and solving operational issues using technology.

- Preferred Qualifications Masters Degree Lean, Six Sigma, Process Excellence Certification & Exposure Business Acumen, Soft Skills & Leadership

- Excellent written and oral communication skills

- Analytical and deep dive skills to evaluate accuracy

- Ability to work independently and think out of the box