Manager - Operations - Insurance/Healthcare

Operations Manager

- Responsible for planning, directing, and overseeing the day to day business operations.

- Monitoring resources performance with time to time review.

- Business process monitoring and control.

- Planning and implement of procedures and system to maximize operational efficiency.

- Ensure increase on business volume through day to day engagement.

- Design and execute best SOP and SOW to reduce TAT and escalation.

- End to end escalations management.

- Ensure timely reporting to senior management on any concern raised by insurer.

- Regular reviews / meeting and discussion with Insurance clients for process improvement.

- Managing Insurance relationships at its best so as to ensure zero escalations.

- Ability to operate / manage and pull reports out of the automatic call distribution system.

- Responsible for billing and payout functions related with the Insurance client..

- Meeting 100% budgeted target - monthly/annually

- Ensure 100% conversion ratio is achieved for all insurers

- All Team members achieve 100% conversions of the data allocated to them.

- Meeting existing insures/travelling to their offices in various regions to get business from new geographies & enhancing business numbers by marketing our USPs

- Meeting all the Insurer SLAs

- <1% of grievance for all insurers on monthly basis

- End to end tracking of HNI customer