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23/06 Rekha
Senior Executive - Talent Search at Global Professional Services

Views:2671 Applications:98 Rec. Actions:Recruiter Actions:23

Manager - Operations - Insurance Domain (6-10 yrs)

Pune Job Code: 348937

Manager - Operations Insurance Domain

Process : Claims / Recoveries & Settlement / Underwriting / Collections

- Manage a team of 60+ employees for Commercial Insurance Operations. Responsible for performing various business functions in the General Insurance.

- Works with and supports the Assistant Managers/Team Leaders in establishing and evaluating performance/career goals with unit staff as well as establishing and achieving their own performance/career goals.

- Direct AM / DM in defining and meeting applicable compliance requirements, productivity and quality standards. Manage or support projects that directly/indirectly impact a unit(s) in the section.

- Arrange, plan, conduct and participate in various types of meetings with group/divisional/unit managers, staff and other individuals for informational, planning, updating, etc.

Key Tasks :

- Establish/evaluate achievement of performance goals and career goals with supervisors and unit staff

- Monitor staff progress in meeting performance/career goals and provide appropriate feedback/follow-up

- Encourage creative - out of the box- thinking among staff

- Counsel employees for non-adherence to policies and/or agreed upon performance requirements

- Work with supervisors to ensure that all operational responsibilities are being met i.e. workflow, service level standards and commitments

- Ensure operations staff process and maintain all required reports in order to meet established performance measures

- Monitor applicable compliance requirements

- Work with business line to resolve any data and reporting issues

- Manage/coordinate/support projects directly/indirectly impacting the process and translate them into operational requirements

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Working relations :

- Senior Leadership

- Middle Management

- Internal Teams

- Clients

Resource Profile :

Qualifications : Graduate

Experience :

- 6+ years of experience in managing operations for Insurance or Banking and financial services market (relevant experience) and 1-2 years experience in operations manager role

Key Skills :

- Written and verbal communication, including technical writing skills

- Understanding of insurance concepts

- Detail Oriented - Written and Numerical

- Demonstrate initiative and drive excellence

- Ability to work in a high paced / stressful environment

- Excellent prioritization, time management, organizational skills

Core Competencies :

People Management : Demonstrated ability/aptitude and personal motivation to select, develop, inspire and retain talent

Leading through Change : Ability to provide direction about change with clear perspective on the objectives, actions and anticipated results

Analytical Decision Making : The ability to make decisions or solve a problem in a systematic way,making comparisons of different features or aspects,setting priorities on a rational basis; and identifying time sequences, causal relationships, or if-then relationship

Innovation : Ability to understand the environment, identify opportunities and generate new ideas to break the existing patterns of thinking and provide new insight

Managing Performance : Drive to enable teams to apply their full competence and commitment to agreed outcomes. It means communicating clear direction and outcomes, setting performance standards and holding people accountable

Relationship Management / Interpersonal Effectiveness : The ability to understand others issues and constraints and build networks by creating group synergy and negotiating and resolving conflict whenever required

Client Orientation : The ability to anticipate & recognize clients' expressed and underlying needs; ability to think through a situation to reach a timely and sound decision within the scope of one's authority

Planning & Organizing : The ability to make accurate plans by clearly understanding a situation or problem and then making a balanced and objective assessment of the resources in order to translate the strategies into tangible actions

Rekha
9884467420

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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