Manager - Operations - Hub Occupancy

Overall Accountability:

Hub Development:

- Community Development: Effective delivery of community program to make work better for hub members.

- Building & communicating the quarterly community plan for the hub.

- Ensure high quality in program identification and connections to enable member business growth.

- Driving high quality engagement programs that create a sense of belongingness for the member

- Partner with hub crew to timely solve for any other potential member problems/ needs.

- Marketing community programs to drive superior awareness and participation.

Business Development:

- Partner with Sales & Marketing team to deliver optimal hub occupancy level.

- Ensuring quality and accuracy of data in Sales CRM

- Solving for member expansion needs in partnership with sales team.

- Delivering Hub P&L

Team Management:

- Working with Regional Manager to firm up recruitment plan to ensure business continuity.

- Managing team delivery by setting goals for the team and periodic review with timely feedback.

- Identify individual team member's development needs and plan for training accordingly.

- Mentoring the team on purpose and values

Hub Operations:

- Ensuring overall Invoice accuracy and timely issue resolution.

- Maintaining accurate hub MIS

- Ensuring Accounts receivable at hub level is in control.

- Ticketing

- Change management of policy communication etc.

- Monthly Budgeting

- Monthly P&L

- Monthly Hub Report

- Market Intelligence: Gather and keep oneself up to date with activities in the area around co working industry

Skills Required:

- Ability to think and act decisively and make decisions when required.

- Proven ability to forecast problem areas and strategically plan to solve for the same.

- Impeccable organizational skills and capability to take ownership of tasks in a fast-paced environment.

- Flexible and able to prioritize and manage multiple projects or tasks, as well as solve problems in a timely manner

- Demonstrated ability to create and drive ecosystems

- Strong written and verbal communication skills

Primary Responsibilities: Operations, P&L Management