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05/01 Raghu
Manager Recruitments at Derive Management Solutions Pvt Ltd

Views:702 Applications:142 Rec. Actions:Recruiter Actions:22

Manager - Operations - General Insurance (10-17 yrs)

Mumbai Job Code: 1028701

JD: General insurance operation

- Opportunity to work on General insurance related initiatives with key stakeholders of the Insurance industry in the country.

- Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily

- Build, run and refine a grievance and complaint handling process in line with the regulatory and insurer's expectations

- Build a 'customer listening process' and deliver inputs to insurers, insurance business heads and other relevant internal stakeholders to enhance customer experience

- Benchmark customer experience and processes with other internal categories as well as competition insurers - hence acting as a catalyst for improving process design for customer experience Responsible for handling day to day business operations with external and internal stakeholders

- Work with data to help grow the business through interventions on product and technology

- Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must

- Customer first attitude with a strong execution bias

- Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to customers

- Addressing internal queries, data requirements and escalations

- Experience of working with a highly skilled team across all functions

- To be a part of India's highly disruptive fintech wave

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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