Talent Search Executive at Anther HR Solutions
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Manager - Operations - Gems & Jewellery (8-10 yrs)
8 to 10 Years of experience in a luxury, lifestyle and Jewellery retail operations having managed multiple location.The Operations Manager will provide leadership and supervision to the assigned functions overseeing a cluster of stores across a pre-defined geographic market. The functions will cover areas of (day to day Operations, Inventory Management, Customer Service, Accounting, infrastructure & maintenance, staffing and IT/ERP/POS).
The key responsibility is to drive customer satisfaction while maintaining a profitable store operations network by implementing business strategies, plans and procedures with specific focus on the day to day running of business. 100% compliance and implementation of all store operation related policies and processes across the functional areas defined above in the summary.
- To measure effectiveness and efficiency of operational processes both internally and externally and continuously finds ways to improve
- To lead and mentor all store employees
- To ensure that the staff meet or surpass organisational and sales goals
- To oversee daily operations and make adjustments as necessary
- To provide timely, accurate and complete reports on the operating condition of the stores under direct supervision
- Will be responsible for gross margin, timely deliveries of customer orders, customer satisfaction and customer enquiries
- To enforce strict stock control procedures and ensure that Inventory levels are maintained
- To ensure that all HR policies are adhered to (including daily roster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organisation's HR Manual
- To manage relationships with all external contractors / partners / suppliers
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