THE POSITION

Position : COO / Sr. Manager Operations / General Manager Operation

Department :- Location : Mumbai

Reports to : CEO

Experience : 1-3 years

ROLE DESCRIPTION

KEY RESPONSIBILITIES

- Overseeing COCO (Company Owned Company Operated) vertical operations, growth, strategy planning etc.

- Overseeing Franchisee Operations operational support, audit, franchisee communication, franchisee management etc.

- Overseeing Procurement & Supply Chain Operations

- Lead the manufacturing vertical and will be responsible for operations related to new product development

- Lead new projects in Automation, Digital Initiatives etc.

- Support in developing key HR processes (hiring, appraisals, company policies, building right culture etc.)

REQUIRED SKILLS

QUALITATIVE

- Should demonstrate good organizational abilities, multi-tasking skills, and excellent time-management.

- Strong people skills and soft skills to manage teams with diverse backgrounds

- Strong team player and good leadership skills to lead a young and dynamic team

- Strong analytical skills & comfort with MS office suite - word/ppt/excel

- Must be able to work under pressure and on various projects simultaneously and autonomously

- Should have some understanding of QSR business - food production process, working with franchises etc.

ADDITIONAL ATTRIBUTES

- Ability to work with external (vendors/suppliers) and internal stakeholders (Top leadership, HR/finance/Production teams etc.)

- Self-driven individual with a go-getter attitude and entrepreneurial mind-set

- Ability to take initiative and work independently with a sense of ownership

- Can look at macro and micro picture at the same time

- Readiness to travel extensively if needed

EDUCATIONAL & INDUSTRY PREFERENCE

Education: MBA (Premiere B School) OR Engineer or Degree in Hotel Management

Industry: Candidates from FMCG/QSR Industry experience will be preferred

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