Founder & MD at 3D India Staffing Research & Consultancy Co India
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Manager - Operations - FMCG F&B BPO (7-13 yrs)
Manager Operations : Job Description
Managing a team of 200+ and will be responsible for P&L and metrics of 10,000+ shipments daily. A core part of the job will be to create and roll out new processes to continuously improve the supply chain.
About Co: It is a daily delivery service co. in India. Starting with milk, the company delivers most frequent daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is pioneering the micro delivery e-commerce model in India using its unique supply chain. The company is backed by Y-Combinator and other prominent investors from India and US.
Responsibilities
- Manage a multi-hierarchy team of 200+ members which can successfully execute 10,000+ shipments daily
- Create and ensure strict adherence to SOPs
- Source, hire and train a team of managers
- Create MIS reports and achieve targets
- Liaison with customer relationship team to ensure seamless customer experience
Candidate Requirements -
- Excellent analytical skills with ability to create reports and drill down to the bottle necks
- Candidate should have exemplary leadership skills and should be comfortable managing a large team
- Should have created SOPs before and have previous hiring and training experience
- Education: Graduation or above
- Willingness to travel within the city
Location: Chandivali (Corporate office in Mumbai)
Timings: 7 am to 4 pm
Salary: 10 LPA - 18 LPA (depending upon last drawn salary)
Week Off: 1 week Off (Sunday)
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