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Manager - Operations - FMCG/Consulting/Startup (1-4 yrs)
Job responsibilities
- Understand customer (student / parent) requirements
- Design and build tech-enabled, scalable and cost-efficient processes that provide the maximum customer satisfaction
- Design and implement metrics to monitor the success of processes, and refine the process flow based on actual on-ground feedback
- Work closely with the Tech and Product team to solve for problems at the ground level using technology.
- Build and grow best-in-class partner network across services
- Create systems to evaluate and improve partner performance
- Build customer on-boarding and engagement playbook that can be replicated at scale.
Job requirements
- 2-4 years of work experience in FMCG companies, consulting and startups
- Analytical mindset and problem solving comes naturally to you
- A desire to understand consumer behavior and mindset
- Understand and love technology. You see every problem from a technology lens
- Comfortable working hands-on in a fast-paced start-up environment
- Curious about metrics, execution processes and keeping an eye out for details
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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