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18/03 Priyanka
Recruiter at Mainstream Technologies

Views:266 Applications:52 Rec. Actions:Recruiter Actions:7

Manager - Operations - Financial Services (12-18 yrs)

Mumbai Job Code: 810031

Purpose of Role : The primary objective of the Operations Manager is to provide strategic and operational leadership to the Operations Team, driving high performance and ensuring delivery against service levels to a high degree of consistency and quality


Key Accountabilities :

Leadership and culture :

- Lead change within the Team, providing direction, guidance and support to the people who are implementing change and those having to adapt to change

- Support a strong Customer First service culture and uphold values while driving a high performance, innovative culture in the Team

- Provide leadership support to ongoing business planning and visioning for the division

- Lead processes to engage stakeholders, including employers, the client and service providers, to ensure delivery against service levels

- Deliver consistent leadership practices, behaviours and principles including 1:1 time, coaching, reward and recognition focus, expectation setting, communication and performance development

- Identify and nurture future leaders within the team

Workforce and Resource Planning :

- Manage the development and maintenance of workforce forecasting and resource planning models for the team to determine resourcing requirements that will support delivery of services to agreed budgets and quality standards. This includes overseeing the collection and classification of historical data and analyzing the trends that affect resourcing and workloads in the team

- Plan the resourcing requirements of the Team, using the forecast, to enable delivery against service levels and to build team capability

- Work with key stakeholders to identify new opportunities for operational efficiencies

Reporting and monitoring :

- Contribute to the development of individual, business unit and divisional KPIs consistent with contractual SLA- s, and manage the team consistent with these

- Ensure that systems are in place to track and monitor team performance against set KPIs and meet all regular internal, client and financial reporting obligations

- Prepare management reports as required to analyse performance, determine actual work volumes vs forecast, identify gaps and reassess future forecasts, and outline areas for improvement for individuals and the team.

Quality :

- Participate in a monthly service improvement forum to highlight recommendations and implement improvements

- Drive a coaching culture within the team to identify potential risks and build capability

- Develop a strong culture within the team of adherence to legislative, compliance, policy and procedural requirements including adherence to a review schedule for the Procedures

Manual :

- Ensure share register analysis, research and proxy SLAs are met

- Develop understanding of the Investor Relations regulatory and legislative environments

- Develop team and individual understanding of Investor Relations and the role OC plays in the wider Investor Relations industry

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Ideal Candidate Profile :

- Significant experience in the financial services or wealth management industry.

- Demonstrated capacity to lead a diverse team to deliver results

- Proven experience in successfully managing change

- Ability to work under pressure and maintain agreed performance levels

- High level problem solving skills

- Excellent oral and written communication skills, in particular, the ability to express yourself concisely, clearly and accurately

- Sound understanding and knowledge of the wealth management industry and the associated regulatory environment.

- Knowledge of Equity Capital Markets

- Knowledge and experience within the Investor Relations industry

Essential Skills - RG146 Qualified

Women-friendly workplace:

Maternity and Paternity Benefits

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