Manager - Operations - Education

- Responsible for ensuring customer satisfaction (students and parents) & retention of the students.

- Ensure proper communication & relationship with all the students and parents for entire course duration.

- Monitoring and ensure proper collection of revenue (student fee), fee related communications and banking of the fee.

- Ensure compliance with laws & regulations as applicable, for the branches in the region.

- Responsible for asset and infrastructure management and coordinating with other Departments for closure of any Branch requirement.

- Responsible for monthly closings, stock and inventory management and other such requirements.

- Establish new Branches/ Business projects.

- Develop new and innovative ways to ensure optimum usages of resources to reduce the expenses.

- Hiring, training and mentoring of operations and admin team.

- Traveling across locations, in a scheduled environment.

- Should co-ordinate with all departments .

- Ensures general cleanliness, appearance and safety of all buildings are maintained to acceptable standards.

- Prepare and submit periodic reports related to various metrics of Operations Department.

Skill Requirements:

- Ability to supervise staff and manage operational functions. Strong ability to plan and manage multiple projects.

- Ability to effectively manage conflict and competing priorities.

- Ability to work independently; problem-solve, analyze issues and create action plans.

- Decision making skills.

- Strong computer proficiency, including competency with MS Office.

- Enthusiastic, proactive, flexible and constructive approach.

- Ability to work and engage at all levels within the organization.