Manager - Operations - eCommerce

Job Description : 

- Should be responsible for managing e-commerce operations for UK based high street retailer.

- Should have at least 7 + years of experience managing different e-commerce work-types with a span of control of min 50+ resources.

- Should have knowledge of manual testing (non-technical) for website and apps.

- Added knowledge of website content management would be an added advantage.

- Should have fluent communication skills.

- Team- 40+

- UK Shifts

- Listing & Catalogue Management different online portals (Individual and bulk Listing)

- Product promotion by making our products visible to all

- Returns Management and Claim of our products.

- Responsibility of operations, execution, sales on all e-commerce and our own website too.

- Listing updating of products on all websites in such a manner that is will improve Company brand presence, visibility which turns out into sales.

- Inventory Management along with Stock existence updating on a frequent basis.

- Comparison of prices and products listing from other competitive websites.

- Monitoring of sales, catalog, promotions, returns, refund, customer issues and update accounts, replacement process Etc.

- Competitive analysis of our competitor products.

- Ensure great customer experience on our listings.