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03/10 Komal Mohanty
Senior HR Recruiter at Upraisal

Views:5566 Applications:713 Rec. Actions:Recruiter Actions:141

Manager - Operations - eCommerce (3-9 yrs)

Chennai/Delhi NCR/Hyderabad/Pune Job Code: 750109

JOB DESCRIPTION :

- To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures.

- The Operations function at Supr Daily is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.

The role would require the candidate to perform the following tasks :

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer.

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.

- Liaison with customer relationship team to ensure seamless customer experience.

Manpower Management :

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any.

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same

Process and compliance :

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost Per Delivery

- Special Projects : Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Women-friendly workplace:

Maternity and Paternity Benefits

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