Manager - Operations - eCommerce

PLEASE FIND THE COMPANY PROFILE & JOB DESCRIPTION.

DESIGNATION :- Operations Manager

Your Responsibilities :

- Manage an early morning supply chain with a multi-hierarchy team of 400+ members which can successfully execute 10,000+ shipments every morning.

- Directly lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas.

- Lead a very large fleet of delivery executives across areas and will need to warrant an efficient and healthy work environment.

- Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.

- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics.

- Source, hire and train a team of managers. You will provide individual coaching feedback sessions and have weekly one-on-ones with your team to maintain a motivated work environment.

- Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature

- Ensure a flawless delivery service for the customers in your areas with special focus on customer experience targets.

- Liaison with customer relationship team to ensure the seamless customer experience.

Requirements :

- Candidate should have exemplary leadership skills and should be comfortable managing a large team (experience in managing blue-collared employees is a big plus)

- Excellent analytical and numerical skills with the ability to use data effectively for devising operations strategy

- Should have prior experience in process design and operations implementation with hiring and training exposure

- Attention to detail and ability to critically think through situations, identify bottlenecks and resolve problems to deliver results

- Ability to maintain composure in difficult situations and be good at conflict management

- Must have the ability to multi-task and manage multiple hubs

- Ability to create reports in MS Office

- Passion to deliver a positive customer experience with good communication skills

- Able to come up with new ideas to improve customer performance standards

- Willingness to travel within the city

Additional details :

Salary: Max 17 LPA

Location -Delhi,

Working days: 6 days(1 rotational off)

Timings: 4.00am to 2.00pm

Sarvesh Telange,
HR Executive