We have an opening for the position of operations manager for a leading E-commerce company located. DESIGNATION:- Operations Manager Location -Delhi, Mumbai Working days: 6 days(1 rotational off) Timings: 4.00am to 2.00pm Your Responsibilities : - Manage an early morning supply chain with a multi hierarchy team of 400+ members which can successfully execute 10,000+ shipments every morning. - Directly lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas. - Lead a very large fleet of delivery executives across areas and will need to warrant an efficient and healthy work environment. - Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics. - Source, hire and train a team of managers. You will provide individual coaching feedback sessions and have weekly one-on-ones with your team to maintain a motivated work environment. - Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature - Ensure a flawless delivery service for the customers in your areas with special focus on customer experience targets. - Liaison with customer relationship team to ensure seamless customer experience. Requirements : - Candidate should have exemplary leadership skills and should be comfortable managing a large team (experience in managing blue-collared employees is a big plus) - Excellent analytical and numerical skills with the ability to use data effectively for devising operations strategy - Should have prior experience in process design and operations implementation with hiring and training exposure - Attention to detail and ability to critically think through situations, identify bottle necks and resolve problems to deliver results - Ability to maintain composure in difficult situations and be good at conflict management - Must have the ability to multi-task and manage multiple hubs - Ability to create reports in MS Office - Passion to deliver a positive customer experience with good communication skills - Able to come up with new ideas to improve customer performance standards - Willingness to travel within the city Note: Preferred candidates from IIT,NIT,IIM,BIT

Delhi

Delhi NCR

Gurgaon/Gurugram

Mumbai

Manager - Operations - eCommerce 

Manager - Operations - eCommerce  ,Job Description for Manager - Operations - eCommerce  in Upraisal in  Delhi Delhi NCR Gurgaon/Gurugram Mumbai for (3-8) years of experience. Apply Now!

Job Description for Manager - Operations - eCommerce  in Upraisal in  Delhi Delhi NCR Gurgaon/Gurugram Mumbai for (3-8) years of experience. Apply Now!