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Senior HR Recruiter at Upraisal Recruitment Services
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Manager - Operations - eCommerce (3-12 yrs)
Operation Manager with leading E-commerce Company.
Male Candidate Only.
Age below - 32 yrs
Mandate Skills:
- People Management.
- Inventory Management.
- Process Development
- Should have exp in Warehouse
- End to End Operation- First Mile, Mid Mile and Last Mile.
- Local Language Mandate
Job Description:
Customer Experience:
- Ensure adherence to the Service Level Agreements as informed to the customer.
- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.
- Liaison with customer relationship team to ensure seamless customer experience
Manpower Management:
- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment
- Manage the on boarding and training activities for TLs and
- Delivery Executives and ensure that they follow the required guidelines while performing different tasks.
- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any
- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
Process and compliance:
- Help build and implement SOPs. Manage workflow and day to day operations
- Ensure compliance in hub operations and logistics in all areas.
- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand
- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city
- Explore opportunities for reducing the overall Cost per Delivery.
Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.
If interested send your resume or call on 9820716704.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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