Manager - Operations - eCommerce

Hiring Operation Manager for leading E-commerce company.

Male candidates only.

Age : Below 32 yrs

Job Description :

The Operations function of the organization is responsible for order fulfilment, logistics and customer experience. The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.

The role would require the candidate to perform the following tasks :

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer.

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management :

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Vendor Management :

Process and compliance :

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas.

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery.

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Trupti Awade
Human Resource Recruiter
Upraisal! People Productivity Performance
Contact No:9619837067