Manager - Operations - eCommerce (3-12 yrs)
Hiring Operation Manager for leading E-commerce company.
Male candidates only.
Age : Below 32 yrs
Job Description :
The Operations function of the organization is responsible for order fulfilment, logistics and customer experience. The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.
The role would require the candidate to perform the following tasks :
Customer Experience :
- Ensure adherence to the Service Level Agreements as informed to the customer.
- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.
- Liaison with customer relationship team to ensure seamless customer experience
Manpower Management :
- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment
- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.
- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any
- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
Vendor Management :
Process and compliance :
- Help build and implement SOPs. Manage workflow and day to day operations
- Ensure compliance in hub operations and logistics in all areas.
- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand
- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city
- Explore opportunities for reducing the overall Cost per Delivery.
- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.
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