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27/03 Parul Verma
Recruitment Head at Sunrise HR Solutions

Views:1556 Applications:482 Rec. Actions:Recruiter Actions:107

Manager - Operations - eCommerce (1-3 yrs)

Bangalore Job Code: 812587

Manager - Operations - E-Commerce


About the role :

- To independently handle multiple verticals in the entire operations value stream from order placement to customer experience to retention

- To processize, implement and execute various interventions that can cater to a seamless increase in volumes from a current scale of x to 10x.

- Solely own responsibility for multiple smaller teams.

- Listing Products on the Platform and making sure that the products are timely enabled/disabled as per the terms with the merchants to ensure compliances and smooth sales

- Leading Customer Support and helping the team to resolve customer queries by providing real time solutions

- Keeping a track of number of orders on daily/weekly/monthly/event specific/category-wise basis

- Assisting in reconciliations and payments to merchants

- Keeping a continuous check with Merchants to ensure the timely delivery of products to customers and resolve their queries.

- Working on Flash Sales where a products are curated for sale at a discounted price for M&P Members only.

- Coordination with the relevant team for promotions and any technical issues faced by the users

- Utilize Excel to develop and maintain reports and other tools for all teams

Qualifications needed :

- IIT / BITS / NIT pass out, with experience in handling large teams. Fresher's are welcome as well.

- Exposure to customer interfacing roles in the past

- Inherent excitement to work at a fast-growing company under rapidly changing environments.

Women-friendly workplace:

Maternity and Paternity Benefits

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