Recruitment Head at Sunrise HR Solutions
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Manager - Operations - eCommerce (1-3 yrs)
Manager - Operations - E-Commerce
About the role :
- To independently handle multiple verticals in the entire operations value stream from order placement to customer experience to retention
- To processize, implement and execute various interventions that can cater to a seamless increase in volumes from a current scale of x to 10x.
- Solely own responsibility for multiple smaller teams.
- Listing Products on the Platform and making sure that the products are timely enabled/disabled as per the terms with the merchants to ensure compliances and smooth sales
- Leading Customer Support and helping the team to resolve customer queries by providing real time solutions
- Keeping a track of number of orders on daily/weekly/monthly/event specific/category-wise basis
- Assisting in reconciliations and payments to merchants
- Keeping a continuous check with Merchants to ensure the timely delivery of products to customers and resolve their queries.
- Working on Flash Sales where a products are curated for sale at a discounted price for M&P Members only.
- Coordination with the relevant team for promotions and any technical issues faced by the users
- Utilize Excel to develop and maintain reports and other tools for all teams
Qualifications needed :
- IIT / BITS / NIT pass out, with experience in handling large teams. Fresher's are welcome as well.
- Exposure to customer interfacing roles in the past
- Inherent excitement to work at a fast-growing company under rapidly changing environments.