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Senior Recruiter at Live Connections
Views:162 Applications:45 Rec. Actions:Recruiter Actions:6
Manager - Operations - BPO/KPO (8-10 yrs)
- Meet key client contacts regularly to discuss operations and identify opportunities for service enhancement
- Increase client satisfaction scores
- Conduct in-country employee appraisals & development planning
- Ensure processes and procedures are observed at all times and updated regularly in all countries
- Encourage teamwork by fostering a positive, cohesive, collaborative, and team-oriented working environment
- Ensure robust succession planning
- Understand and enforce company policies and procedures
- Manage monthly billing, reporting and finances effectively
- Apply sound information-gathering and analytical skills to problem-solving
- Propose and review business development opportunities
- Ensure on-time and accurate reporting
- Manage client-instigated special projects including software implementation & upgrade
- Provide fast turnaround to client ad hoc reporting or information requests
- Conduct annual customer satisfaction survey
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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