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21/12 Sharada
Senior Recruiter at Live Connections

Views:156 Applications:45 Rec. Actions:Recruiter Actions:6

Manager - Operations - BPO/KPO (8-10 yrs)

Mumbai Job Code: 1022101

- Meet key client contacts regularly to discuss operations and identify opportunities for service enhancement

- Increase client satisfaction scores

- Conduct in-country employee appraisals & development planning

- Ensure processes and procedures are observed at all times and updated regularly in all countries

- Encourage teamwork by fostering a positive, cohesive, collaborative, and team-oriented working environment

- Ensure robust succession planning

- Understand and enforce company policies and procedures

- Manage monthly billing, reporting and finances effectively

- Apply sound information-gathering and analytical skills to problem-solving

- Propose and review business development opportunities

- Ensure on-time and accurate reporting

- Manage client-instigated special projects including software implementation & upgrade

- Provide fast turnaround to client ad hoc reporting or information requests

- Conduct annual customer satisfaction survey

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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