Manager - Operations - BPO/ITeS

- Contribute to strategic planning and continuous process optimisation to ensure process excellence within the team

- Build the team for temporary staffing employee onboarding, grievance handling, payroll management and compliance management

- Oversee onboarding processes to make sure all onboarding formalities are completed timely and correctly

- Coordinate with decentralized onboarding teams in other cities across India to ensure there are no gaps during new onboardings

- Ensure strict data management through maintenance of master data and reports, including but not limited to: productivity, employee hours/ overtime, and contract labor -tracking and monitoring

- Lead the grievance handling processes and ensure all grievances are closed by the team within the specified TAT

- Oversee the payroll management team to ensure all salaries and reimbursements of all the temp staffing employees are disbursed as per the client's timelines

- Lead compliance management team to make sure that we comply with all statutory compliances and all the compliance timelines are met every month

- Handle any disputes that may arise with the client or employee or both, in coordination with our legal firm

- Gathering feedback on employee performance and customer satisfaction

- Completing employee performance reviews at regular intervals and managing staff recognition and discipline