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Head - Talent Acquisition at Steps India
Views:3501 Applications:101 Rec. Actions:Recruiter Actions:24
Manager - Operations - BPO (5-8 yrs)
Key Responsibilities :
- Managing Operational processes and end to end delivery
- Managing and reviewing work allocation to Internal Team.
- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations
- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles
- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement
- Analise work load and work flow trends to maximize the effective use of resources
- Ensure the client SLAs are met around assigned deliverables.
- Daily reporting of team performance to Reporting Manager.
- Ensure team targets are met and also re-defined as per the business requirement.
- Performance Management of process owners and team members.
- Address the department/verification related issues and communicate the challenges to concerned stakeholders proactively.
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