Manager - Operations

As an Office Operations Manager this role will be a part of global service office operations team and amongst other Office Administration responsibilities mainly focus on managing 24x7 staff transportation services in the Delhi/NCR region. The Manager will be deeply involved as the first point of contact for staff transport-related requests and other general Facilities Management related employee services. This will include identifying appropriate vendors for safe and secure fleet arrangements, robust control on staff health and safety, develop controls to handle any emergency situations while office staff are travelling in company provided vehicles, budgeting, vendor evaluation, reporting and document management.

- Identifying and onboarding vendors for transport services

- Develop a digital and an app-based execution model for transport services

- Manage and supervise staff transport services in multiple time zone

- Vendor management - Car services vendors, establish relationships with vendors, negotiate contracts to meet approved budget, compile estimated cost models, and execute required logistics

- Liaise with global, regional, and local stakeholders to understand their existing and emerging transport requirements

- Liaise with government authorities whenever required to ensure compliance and smooth management of employees, vendor partners and logistics

- Enhance transport experience and address safety/security needs

- Identify and advise implementation of new services and processes

- Monitoring our Travel Compliance policy internally as well as with the Travel Management Company

- Identify opportunities to reduce travel costs and program operating expenses

- Overseeing - Car rental day to day operations, vendor payments and resolving queries

- Managing weekly booking tracker, complaint, and feedback tracker

- Responsible for sending out the Monthly MIS, Dashboard etc

- Handling incidents within and outside office, reporting and resolving them