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16/07 Jaswinder Kohli
Owner at Career Advantage Human Resources & Services

Views:2386 Applications:441 Rec. Actions:Recruiter Actions:426

Manager - Operation - US Health & Wealth Admin Domain - Outsourcing Business (10-14 yrs)

Delhi NCR Job Code: 951464

Operation Manager US Health & Wealth Admin

Role and Responsibilities :

- Ensure Operational SLA's and CTQ's are achieved or exceeded

- Need to drive best in class customer experience for end clients

- Identify opportunities and drive/mentor improvement projects

- Execute efficiencies in the business through continuous improvement and productivity evaluation

- Have monthly/fortnightly connects with relevant stakeholders and share updates

- Identify Risks and Controls for critical and complex processes

- Create and execute development and progression plans for critical resources

- Have strong - Individual Development Plans for staff across levels

- Drive People engagement, ensure retention and positive feedback through employee engagement survey

- Implement and execute Reward &Recognition program across teams

- Should act as a Change ambassador to help staff adapt organizational and business changes

- Ensure processes are being run in accordance with Compliance and Audit requirements

- Participate in execution of Business Continuity Plan for the site

- Self and team goals to reflect organization level goals and chart a plan to achieve them

- Encourage gender diversity across teams (65:35)

- Yearlong sustainable planning for the span ensuring business and people growth

- Finding opportunities to grow current business and identify new prospects across work streams

- Creating Monthly/Quarterly dashboards for leadership and onshore review

Educational Qualification and Eligibility :

- 10 (min)-15 (max) years of overall experience

- Minimum 12 months experience in a similar kind of role

- Should not be under any disciplinary plan or criminal track record

Skill sets :

- People Management

- Stakeholder and Client management

- Driving Customer Experience

- Preferable knowledge of US HR outsourcing domain knowledge like Defined Benefits/Defined Contributions/Health Benefits/Retirements/Pensions

- Reporting and Presentation skills with good working knowledge of MS Office

- Flexibility to work across US shifts

- Experience in transitioning work from onshore

- Knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have

- Knowhow of basic quality tools like FMEA, VSM, effective RCAs, AHT baselining

Competencies :

- Excellent Customer and Client Focus

- Strong People Orientation

- Operations Management

- Result Orientation

- Good Communication

Women-friendly workplace:

Maternity and Paternity Benefits

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