Job Views:  
890
Applications:  16
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

172184

Manager - Network - Voice Engineering

10 - 15 Years.Bangalore
Posted 10 years ago
Posted 10 years ago

Primary Role Deliverables:

- 10+ years (voice) network engineering experience.

- 10+ years enterprise level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways, Avaya/Nortel TDM environments and SONUS environments

- 3+ years of management and/or leadership experience.

- Experience managing Voice Engineering teams responsible for Cisco or Avaya Voice Systems

- Experience in a highly regulated industry like financial services, government, and health care

- Motivating and leading a team of Voice Engineers.

- Engineering and implementing the voice infrastructure supporting Voice over IP services.

- Provide guidance over implementation, maintenance, support, and decommission activities.

- Daily administrative management.

- Adherence to enterprise architectural standards.

- Provides timely delivery of complex solutions involving Voice over IP technologies.

- Maintains a strong working relationship with service providers.

- Provides solutions for production support issues.

- Maintains positive working relationships with Service Delivery teams, Lines of Business, and other Technology organizations.

- Technology Expertise in the CUE and CME space Roles

- Primary Contact for our international business partners

- Create Deliver and Drive follow the sun processes

Secondary Role Deliverables:

- Excellent written and verbal communication skills

- Experience working with engineering and support teams in a highly collaborative manner

- Experience in on-shore/off-shore model

Experience/Additional Information:

Typing Speed (For Operations only)

Primary Skill: Cisco Unified Communications Manager, Cisco Unity Connection Avaya/Nortel TDM environment, CUE and CME space knowledge.

Secondary Skill: SONUS Voice

Other Skills (Not Part of Standard Primary/Secondary Skills): PMP, ITIL

Domain Knowledge: Cisco IPT technologies

- Proven ability to motivate, lead, and be an advocate for a team of highly technical engineering team.

- Experience directing and overseeing highly technical troubleshooting & complex analysis efforts for prompt/efficient business recovery of major issues.

- Demonstrated ability to interact effectively with a variety of contacts including mid-level managers.

- Demonstrated ability to organize and manage multiple tasks, set priorities, adjust workflows and meeting deadlines in a fast-paced team environment.

- Excellent communication skills using both verbal and written skills across all levels of management

- Proven ability to drive key business objectives to completion.

- Establish operational objectives and see an organization through execution

- Experience managing strategic projects that result in increased performance, exceptional service delivery, and cost efficiencies

Job Responsibilities:

- Manage work requests for the Voice Applications team. Determine complexity of the request and assign to the appropriate Voice Engineer.

- Manage related projects within the Voice Applications area of Voice Engineering.

- Manage the Cisco and Avaya vendors for supporting the Cisco and Avaya enterprise voice systemsKeep track of all on-going work, issues, problems and changes.

- Appropriately communicate plans, status, successes, and challenges.

- Manage Change Control in the Voice Application areas.

- Ensure all changes follow the change control process and minimize risk to the environment.

- Manage the on-going support activities for keeping enterprise voice applications up to date with patches, upgrades, and/or replacements.

- Manage all compliance and governance requirements within the Voice Applications environments

Please apply with below details:

Current CTC:
Expected CTC:
Notice Period:
Willing to relocate to Bangalore.

Deepika Parihar
8297141110

Didn’t find the job appropriate? Report this Job

Job Views:  
890
Applications:  16
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

172184

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download