Account Manager at Spectrum Talent Management
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Manager - Market Research & Analytics - Hospitality Cloud (10-14 yrs)
Position Duties:
- Lead the Global Research Team of 40 people for Hospitality Cloud
- Be the Business Owner for all the Research Projects and coordinate across all stakeholders in Sales, Marketing, Client Services and Technology for a seamless flow of process and communication
- Continuously innovate and automate processes to increase the efficiency
- Mentor, develop and motivate Team
- Develop the leadership of the People Managers
- Identify and initiate newer Research Projects with a direct impact on the business
- Drive the customer satisfaction rate by delivering high quality and meeting all timelines
- Evaluate and share feedback with the Team on monthly, quarterly and yearly basis
- Initiate Motivation programs for the Team
- Do monthly pulse checks to gather feedback from the Team; build & execute action items to resolve issues
- Build the KPIs for the Team and guide them to meet the required
- Build and present the Business Goals for Research
- Run multiple reports identifying the scope of improvisation of the projects and suggest corrective actions
- Run the ROI of the research projects and share with Management and other related business units
- Review and monitor the database health; suggest and execute the growth plan
Candidate Requirements:
- Minimum 10 years of total experience in B2B Marketing field, excellent exposure to Secondary Research and should be a People's Manager for not less than 5 years
- Ability to work with multiple stakeholders and under strict timelines
- Excellent with Excel and PowerPoint presentation
- Has hands-on experience with complex project management adhering to the SLAs
- Has been a Team Player
- Strong leadership skills with the ability to prioritize and execute with precision
- Pro with his Reporting skills in using CRM Tools like Sales Force
- Excellent communication, problem-solving and analytical skills
- Fair exposure to Project Management Tools and an understanding of the Hospitality Industry will be considered an added advantage
- Education: MBA
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