Upgrade to Pro Member
Manager - Loyalty Operations (2-15 yrs)
Designation: Manager - Loyalty Operations
Onsite/ FullTime
Job description
- Manage operations for Loyalty program and Trans-Connect
- For loyalty program and Trans-Connect ,day to day operations is very much critical to deliver a great customer experience
- The role will drive to manage Loyalty backend systems- Reports generation, Coordinate with Call Centre for service delivery , Resolving member related queries, Co-ordination with multiple stakeholders for timely closure of processes.
- Deploy member related communication
- Create User stories and conduct end-to-end system UAT for any development
- Monitor & Manage Vendor/Fulfilment partner/Call Centre related processes
- Generate Reports and Dashboards as and when required
- Manage Bill Payments to Vendor/Generate PO/PR in SAP
- Conducting RO Trainings & Manage SOP/training documents
- Resolve member related escalation with help of Digital team
- Preparation of understanding note & Completion of monthly Trans-Connect LMS cycle
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
