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02/05 S. Sharada
HR Consultant at Live Connections

Views:1963 Applications:87 Rec. Actions:Recruiter Actions:29

Manager - Learning & Development - BPO/ITES/IT (8-10 yrs)

Chennai Job Code: 693261

- Ability to understand values and demonstrate the behaviors related to the values in the function

- Adherence to code of ethics and compliance guidelines

- Determine Training needs by analyzing quality impacting issue and derive a plan of action to drive improvement

- Facilitate review with Learning champions on L&D dashboard. Collate feedback and needs. Document MOM - Own the reporting and communication of training performance metrics- Monthly

- Design and deliver all Individual contributor professional skills sessions - work with L&D Admin to schedule at least one session on verbal and one on written communication of 16 hrs duration each

- Plan Learning engagements for technical and individual contributor sessions - work with L&D admin to update fortnightly calendar

- Program Manage - Dare to Excel - the Manager Essentials Program run once every quarter. Manage the scheduling and feedback. Manage e-learning administration and communication

- Vendor evaluation for any specific Individual contributor sessions

- Organize Bootcamps (technical), hackathons, Learning month, L&D clinics, tech talks

- Maintain a Roster for Technical and HR Seminars and Conferences

- Support other HR team members with organizing for sessions

- Manage, design and roll-out Comms for L&D

- Program Manage - Continuing education

- Query Management

- Manage Audit and related activities - as required

- Program Manage - New Hire buddy program

- Ensure effective delivery of Training and facilitate communication between learners, trainers and instructional designers (if engaging vendors)

- Drive improvements in training performance by innovating and sharing best practices globally

- Facilitate continuous development of trainers and facilitators to support various learning initiatives

- Identify and provide support and guidance to Temporary trainers

Must Have

- 8 - 10 year of experience as a facilitator in Soft skills, Functional and/or domain training

- Must have at least 2+ years of project Management experience

- Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation

- Excellent verbal and written communication skills

- Able to develop and implement departments goals and strategies based on broader organizational goals

- Excellent Classroom Management and Facilitation Skills

- Excellent interpersonal skills ability to work and influence with multiple Training Team members/ Stakeholders

- Ability to analyze large volume of data points, identifying issues and recommend solutions

- Must be a College graduate (any Learning and development related course or certification will be a plus)

- Strong candidates may come from a background in operations in ITES/IT/ Hospitality/Retail

- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills

Good to have

- Knowledge of procurement and invoicing processes

- Experience of implementing a wide range of Change management and process improvement activities

- A Master s Degree in Management is preferred

- Operational excellence expertise in the form of black belts/ green belts or equivalent work exp. would be desirable

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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